A Phased Approach to Rolling out a Campus-Wide CRM
On some college campuses, departmental offices are following their own unique business processes, which often tend to function as their own individual organizations. Because each office is working with a large number of different constituents, different business processes – especially different systems – makes sense. So how do colleges navigate a campus-wide software implementation on a campus with differing and siloed systems?
There is no universal answer to this question. Each campus is unique and has its own nuanced behaviors that impact a decision of this magnitude. But experience with organization-wide CRM implementations has provided us with some insight to share. If your organization faces things like low employee buy-in, siloed systems and databases, or short implementation timelines, considering a phased approach to your implementation might be a worthwhile option.